We ship all parcels securely via DHL. Once your package is handed over to the courier, you will receive an email containing a Track & Trace link to monitor delivery progress. 

Shipping costs depend on the contents and dimensions of your order:  

Letterbox parcel (Track & Trace): €3.95 (DHL) (for small accessories such as loose gift tags or cutters).  

Standard parcel (Track & Trace): €6.55 (DHL) (for rolls of wrapping paper and bundle sets). 

Orders placed on business days are delivered within 2 to 3 business days. During peak holiday periods (such as Christmas and Sinterklaas), carrier transit times may occasionally experience minor delays. 

Yes, you have a statutory cooling-off period of 14 days starting the day after receiving your package. Within this period, you may cancel your purchase without providing any reason (statutory right of withdrawal). 

You may inspect and handle the product as you would in a physical retail store. However, wrapping paper must be unused, uncreased, and in its original packaging, and the wrapping paper cutter must be undamaged and complete. 

Direct shipping costs for returning items are the responsibility of the customer (typically €3.95 to €6.95 via DHL). 

First, fill out the Model Withdrawal Form and notify us by email at inpakheld@gmail.com (don't forget to add the filled out form as an attachment)

Second, fill out the Return Form.

Third, repack the items securely into the parcel box and include the filled out Return Form as well.

Lastly, drop the parcel off at a postal point (DHL) and retain your proof of postage. 

Returns must be shipped to our return address in the Netherlands:  

Stichting Studentenbedrijf - WrapMate 
Ringbaan-Oost 403, 5014 GH Tilburg

The Netherlands 

Once we have received and inspected the return package (or after you provide verifiable proof of return shipment), the full purchase amount—including the original standard shipping charge—will be reimbursed within 14 days to your Dutch bank account. 

Please contact us within 48 hours of receipt at inpakheld@gmail.com with your order number and clear photos of the issue. For damaged or defective deliveries, we will issue a replacement at no additional charge.