Shipping & Delivery

At Inpakheld, we aim to make gift wrapping simple, starting with a smooth and reliable delivery experience. 

Below, you'll find everything you need to know about our shipping methods, delivery costs, and estimated delivery times. 

1. Shipping Carrier

All Inpakheld orders are shipped through DHL. 

Once your order has been handed over to DHL, you will receive a shipping confirmation email containing a Track & Trace link. This allows you to follow your parcel and view its estimated delivery date and time window. 

2. Shipping Costs

We offer free shipping on all orders from €20.95

For orders less than €20.95, shipping costs depend on the size and contents of your order. 

Letterbox parcels are suitable for smaller products, such as gift tags, wrapping paper cutters, and other accessories, provided they fit within DHL's permitted dimensions. 

Standard parcels are used for larger products, including wrapping paper rolls and gift-wrapping bundles. 

The applicable shipping costs will be clearly displayed during checkout before completing your purchase. 

3. Processing and Delivery Times

We aim to deliver orders within 2–3 working days after payment confirmation. 

Our estimated delivery process consists of: 

• Order processing: We aim to prepare, package and hand over your order to DHL within 1 working day. 

• DHL delivery: Once DHL receives your parcel, delivery within the Netherlands normally takes 1 working day, provided it is handed over before the applicable cut-off time. 

• Additional time: We allow an additional working day for possible processing or carrier delays. 

Working days are Monday through Friday, excluding Dutch public holidays. 

Orders placed on weekends or public holidays will normally be processed starting on the next working day. 

During busy periods, such as Christmas and Sinterklaas, deliveries may take longer than expected. 

Delivery estimates are not guaranteed. If your order is delayed, you can contact us at inpakheld@gmail.com. Your statutory rights regarding late delivery remain unaffected. 

4. Track & Trace

Once your package has been dispatched, you will receive an email containing your DHL Track & Trace information. 

Through DHL's tracking service, you can view the status of your shipment and, when available, the estimated delivery date and time window. 

If the proposed delivery time is inconvenient, DHL may allow you to adjust the delivery date, time, or location through its tracking service. 

5. Shipping Destinations

Inpakheld currently delivers exclusively within the Netherlands. 

We do not offer international shipping. 

6. Lost or Damaged Shipments

We carefully package our products to help ensure they arrive safely. 

If your order is lost, damaged, or has not arrived within the expected delivery period, please contact us at inpakheld@gmail.com. 

Include your order number and, where applicable, a description of the issue. 

We will investigate and arrange an appropriate solution in accordance with your statutory consumer rights. 

7. Contact Information

For questions about shipping or delivery, please contact: 

Inpakheld 
Email: inpakheld@gmail.com