Not completely satisfied with your purchase, or did an issue occur during transit? No problem! At Inpakheld, you have the right to cancel your purchase within 14 days of receipt without stating any reason.
Key Return Conditions
- 14-Day Reflection Period: You have 14 calendar days to notify us of your return, starting the day after you (or a designated third party) receive your order.
- 14-Day Return Window: Once you have notified us, you must dispatch and return the goods no later than 14 calendar days from the date of your notification.
- Return Shipping Costs & Risk: Return shipping costs are paid by the buyer. The customer also bears the risk of the return shipment during transit, so we recommend using a trackable service and retaining your proof of postage.
- Item Condition & Diminished Value: You are welcome to inspect and test the products as you would in a physical retail store. All items must be returned in their original packaging with all included accessories as far as reasonably possible. If items show handling beyond what is necessary to inspect them (e.g., creased wrapping paper, damaged or dulled cutter blades), you may be liable for the diminished value.
- Full Return: If you return your entire order, we refund all payments received, including the cost of our standard outbound delivery. Additional costs for non-standard or expedited shipping options are non-refundable.
- Partial Return: If you keep part of your order, original outbound delivery charges will not be reimbursed.
- Timing: Refunds will be issued within 14 calendar days from when you notified us of your return, using your original payment method. We may hold the refund until we receive the items back or you provide tracking/postal proof that they have been dispatched.
- Damaged or Incorrect Items: Risk of damage prior to delivery remains with the seller. If an item arrives damaged or defective, please contact inpakheld@gmail.com immediately with photos so we can resolve the issue under statutory warranty rights.
How to Return Your Order: Step-by-Step
- Notify Us
Within 14 calendar days of receiving your package, notify us that you wish to make a return. You can submit the standard Model Withdrawal Form attached below or send an email with your order details to inpakheld@gmail.com.
- Complete the Return Form
Fill in your details and order number on the Return Form so our team can immediately identify your parcel upon arrival.
- Pack the Items
Repack the products safely in their original packaging, ensuring all blades, parts, and accessories are included. Place the completed Return Form inside the parcel.
- Ship the Parcel
Send the package to our Dutch return address within 14 days of your notification. Hand the parcel over to your chosen shipping carrier (e.g., DHL) and make sure to keep your receipt and tracking code as proof of postage.
- Receive Your Refund
Within 14 calendar days of receiving your package, notify us that you wish to make a return. You can submit the standard Model Withdrawal Form attached below or send an email with your order details to inpakheld@gmail.com.
Stichting Studentenbedrijf - WrapMate
Ringbaan-Oost 403, 5014 GH Tilburg
The Netherlands
